UK Customers
All postage charges are clearly marked in the shopping basket and are dependent on the weight of products. The charges are calculated with the weight of each item you add to the basket plus additional “flat rate“ for the weight of packaging. We use Royal Mail courier which is reliable and cost-efficient. We use our transport and do special deliveries as well. Free standard delivery on orders over £50.

Please note:

- You will get a confirmation email when your order ships.
Royal Mail "First Class" normally delivered within 2-3 working days and up to 20kg in weight.*
Royal Mail "Second Class" normally delivered within 3-5 working days and up to 20kg in weight.*
- Items heavier than 20kg can be shipped using our carrier. Free delivery in London (within M25). If delivery address is outside of London, after you place an order we will contact you to arrange the delivery.

  * For orders placed before 1pm.

International Customers
We accept international orders from all over the world. The charges are calculated with the weight of each item you add to the basket plus additional “flat rate“ for the weight of packaging. We use Royal Mail (UK) courier which is reliable and cost-efficient.

Please note:

- You will get a confirmation email when your order ships.
Royal Mail "Europe" normally delivered within 5-7 working days and up to 2kg in weight.*
Royal Mail "World" normally delivered within 7-10 working days and up to 2kg in weight.*
- Items heavier than 2kg can't be shipped using Royal Mail (UK) courier. If you wish to purchase our products in bulk, please visit our wholesale page or Contact us.

  * For orders placed before 1pm (timezone: Europe/London).

Delivery Schedule
Goods are normally dispatched within 2 working days and often on the day of placing the order. If there is likely to be a delay we will inform you immediately. 
We cannot accept any liability whatsoever for lost or any delay in delivery caused by third parties that we may use to deliver your order.
Any orders refused on delivery or orders returned to us due to incorrect address details will incur a re-delivery fee. If you know you are usually out during the day, make sure you filled in the proper delivery address when you place your order.

Please, keep in mind that some our products are hand made for each order. Depending on the time of the year and the order itself it may take from two days to several days to process your order. If you require the products sooner than this we recommend that you Contact Us before placing your order.

Returns Policy 
Please inspect your order immediately on delivery and if you are unhappy with your order for any reason, please Contact us immediately and we will resolve the problem in a manner that best suits your needs as our customers satisfaction is always our priority.
Please ensure that you inspect the packaging carefully for damage before receiving. If any item appears to be damaged, please sign for as damaged and accept it. Inform us of the damage and we will send out a replacement ASAP.

We understand that sometimes you might change your mind about the received products. We accept returns* of goods provided they are returned within 5 days of receipt and are returned unused and in the original packaging. Please contact us before sending back the product using Contact Us form.
Once we receive them we will then despatch replacement goods or refund the full value of the goods less the original delivery charges.
Please note that if goods arrive incomplete or in used condition the refund will be reduced.

  * Products purchased in bulk (wholesale) can not be returned if not agreed before placing an order.


If you have any query regarding this information please Contact Us.